Troubleshooting

I cannot enter the beta

• Verify the domain is trade.reachaltitude.xyz.

• Use a supported wallet, Telegram, or passkey sign-in.

• If asked for an access code, enter ALTITUDIO exactly.

• Disable aggressive script blocking for the official domain and retry.

My balance is zero after a deposit

1. Verify the transaction succeeded on the correct network explorer.

2. Confirm the destination address matches the wallet shown in Profile.

3. Confirm the deposited asset and network are supported by that flow.

4. Refresh after finality.

5. If still missing, contact support with the transaction hash—never a private key.

A token does not appear

• Search by full contract address.

• Verify the selected network.

• The market may not yet be indexed or supported.

• Newly launched or inactive markets can take time to appear.

A trade failed

Common causes include insufficient balance, insufficient gas, stale quote, low liquidity, slippage too low, expired limit, token approval failure, contract restrictions, or network congestion. Read the displayed error and inspect the transaction on the explorer.

The quoted and executed amounts differ

Quotes change with pool state and market activity. Compare the signed minimum received/maximum spent, the confirmed transaction, fees, and price impact.

Portfolio or P&L looks wrong

Confirm the wallet, timeframe, venue, and supported network. Wait for indexing, refresh, and compare against explorer transactions. Provide support with wallet address and transaction hashes, not credentials.

Passkey login fails

Use the device or password manager that holds the credential. Try another linked authentication method. Do not delete the remaining passkey until alternate access works.

Contact support

Email [e-mail] with:

• wallet address;

• network and market;

• transaction hash or order ID;

• timestamp;

• screenshot and exact error message;

• browser and device.

Never include a seed phrase, private key, passkey secret, or password.